@prefix : . @prefix owl: . @prefix rdf: . @prefix xml: . @prefix xsd: . @prefix rdfs: . @base . rdf:type owl:Ontology ; owl:versionIRI ; """ IT Service Management Ontology (ITSMO) provides a semantic framework for IT Service Providing businesses. ITSMO aligns with ITIL best practices, ISO 20000 standards, and W3C architecture. It is free and easy to extend. **Please see the [ITSMO User Guide](https://purl.org/itsmo) for more info.** """@en ; "IT Service Management Ontology 2 (ITSMO). https://w3id.org/itsmo"@en ; ; ; ; "ITSM, ITIL, IT Service Management"@en ; "IT Service Management Ontology (ITSMO)"@en ; ; "itsmo" ; "https://w3id.org/itsmo#" ; , ; rdfs:comment """ ITSMO encapsulates a typical ITIL service management model: Services and Software are tracked as configuration items, they have defined relationships to providers and customers, and they go through building and deployment processes that rely on underlying infrastructure (as a service). The structure highlights both accountability (who is responsible and who is the customer/provider) and the dependencies among CIs in a CMDB-like environment. ITSMO works best with the [PROV](https://www.w3.org/TR/prov-o) and https://schema.org/ontologies. This vocabulary is the second edition of ITSMO that replaces the deprecated http://ontology.it/itsmo/v1 version """@en ; rdfs:label "ITSMO"@en ; rdfs:seeAlso ; owl:incompatibleWith ; owl:priorVersion ; owl:versionInfo "2.0.0" ; "2025-02-02T05:03:00"^^xsd:dateTime ; ; "https://gitlab.com/linkeddatacenter/itsmo" ; ; """IT Service Management Ontology (ITSMO) is a formal [vocabulary](http://www.w3.org/standards/semanticweb/ontology) (also known as \"schema,\" \"data dictionary,\" or \"ontology\") for describing resources related to IT Service Management best practices. The ITSMO namespace is `https://w3id.org/itsmo#` and its usual prefix is `itsmo`. **The goals of ITSMO:** 1. Supporting IT Service Providers and product developers with a formal and shared vocabulary consistent with ITIL and ISO 20000 glossaries. 2. Describing and publishing knowledge about IT managed assets. 3. Being methodology agnostic. 4. Being independent from tools and vendors, allowing flexibility in asset control. 5. Enabling semantic web technologies to [infer](http://www.w3.org/standards/semanticweb/inference) useful insights about configuration items. 6. Serving as a foundation for applications supporting automatic impact analysis and risk management."""@en . ################################################################# # Annotation properties ################################################################# ### http://purl.org/dc/terms/abstract rdf:type owl:AnnotationProperty . ### http://purl.org/dc/terms/bibliographicCitation rdf:type owl:AnnotationProperty . ### http://purl.org/dc/terms/conformsTo rdf:type owl:AnnotationProperty ; rdfs:isDefinedBy . ### http://purl.org/dc/terms/creator rdf:type owl:AnnotationProperty . ### http://purl.org/dc/terms/license rdf:type owl:AnnotationProperty . ### http://purl.org/dc/terms/publisher rdf:type owl:AnnotationProperty . ### http://purl.org/dc/terms/subject rdf:type owl:AnnotationProperty . ### http://purl.org/dc/terms/title rdf:type owl:AnnotationProperty . ### http://purl.org/ontology/bibo/status rdf:type owl:AnnotationProperty . ### http://purl.org/vocab/vann/preferredNamespacePrefix rdf:type owl:AnnotationProperty . ### http://purl.org/vocab/vann/preferredNamespaceUri rdf:type owl:AnnotationProperty . ### http://purl.org/vocommons/voaf#extends rdf:type owl:AnnotationProperty . ### http://www.w3.org/2000/01/rdf-schema#comment rdfs:comment rdf:type owl:AnnotationProperty . ### http://www.w3.org/2004/02/skos/core#broader rdf:type owl:AnnotationProperty . ### http://www.w3.org/2004/02/skos/core#definition rdf:type owl:AnnotationProperty . ### http://www.w3.org/2004/02/skos/core#editorialNote rdf:type owl:AnnotationProperty ; rdfs:isDefinedBy . ### http://www.w3.org/2004/02/skos/core#inScheme rdf:type owl:AnnotationProperty . ### http://www.w3.org/2004/02/skos/core#notation rdf:type owl:AnnotationProperty . ### http://www.w3.org/2004/02/skos/core#prefLabel rdf:type owl:AnnotationProperty . ### http://www.w3.org/ns/prov#generatedAtTime rdf:type owl:AnnotationProperty . ### http://xmlns.com/foaf/0.1/fundedBy rdf:type owl:AnnotationProperty . ### http://xmlns.com/foaf/0.1/homepage rdf:type owl:AnnotationProperty ; rdfs:isDefinedBy . ### http://xmlns.com/foaf/0.1/name rdf:type owl:AnnotationProperty ; rdfs:isDefinedBy . ### https://schema.org/codeRepository rdf:type owl:AnnotationProperty . ### https://schema.org/image rdf:type owl:AnnotationProperty . ### https://w3id.org/itsmo#interface_implementationStatus :interface_implementationStatus rdf:type owl:AnnotationProperty . ### https://w3id.org/widoco/vocab#introduction rdf:type owl:AnnotationProperty . ################################################################# # Object Properties ################################################################# ### http://www.w3.org/ns/prov#specializationOf rdf:type owl:ObjectProperty . ### https://w3id.org/itsmo#builtFrom :builtFrom rdf:type owl:ObjectProperty ; rdfs:subPropertyOf owl:topObjectProperty ; rdf:type owl:FunctionalProperty ; rdfs:domain :Artifact ; rdfs:range :Packaging ; rdfs:comment "A software baseline that contributes to the construction of an artifact."@en ; rdfs:isDefinedBy ; rdfs:label "builtFrom"@en . ### https://w3id.org/itsmo#dependsOn :dependsOn rdf:type owl:ObjectProperty ; rdfs:domain :ConfigurationItem ; rdfs:range :ConfigurationItem ; rdfs:comment "Indicates a directed dependency between entities."@en ; rdfs:isDefinedBy ; rdfs:label "dependsOn"@en . ### https://w3id.org/itsmo#deployedFrom :deployedFrom rdf:type owl:ObjectProperty ; rdfs:subPropertyOf owl:topObjectProperty ; rdf:type owl:FunctionalProperty ; rdfs:domain :Service ; rdfs:range :Deployment ; rdfs:comment "States baseline that contains the instructions to deploy a specific version of a service in a specific environment."@en ; rdfs:isDefinedBy ; rdfs:label "deployedFrom"@en . ### https://w3id.org/itsmo#hasCriticality :hasCriticality rdf:type owl:ObjectProperty ; rdfs:subPropertyOf owl:topObjectProperty ; rdf:type owl:FunctionalProperty ; rdfs:domain :Service ; rdfs:range :Criticality ; rdfs:comment "Represents the relative criticality of an entity."@en ; rdfs:isDefinedBy ; rdfs:label "hasCriticality" . ### https://w3id.org/itsmo#hasEndpoint :hasEndpoint rdf:type owl:ObjectProperty ; rdfs:subPropertyOf :versionOf ; rdf:type owl:FunctionalProperty , owl:InverseFunctionalProperty ; rdfs:domain :ITService ; rdfs:comment "an URL where the service responds, it is an inverse functional property"@en ; rdfs:isDefinedBy ; rdfs:label "hasEndpoint"@en ; "for WebService this is usually the same of the service URI."@en . ### https://w3id.org/itsmo#hasOwner :hasOwner rdf:type owl:ObjectProperty ; rdfs:domain :ObjectRepository ; rdfs:range :Agent ; rdfs:comment "Denotes the legal owner of an asset"@en ; rdfs:isDefinedBy ; rdfs:label "hasOwner" ; "think it as the owner of a git repository"@en . ### https://w3id.org/itsmo#hasPriority :hasPriority rdf:type owl:ObjectProperty ; rdfs:subPropertyOf owl:topObjectProperty ; rdf:type owl:FunctionalProperty ; rdfs:domain :Service ; rdfs:range :Priority ; rdfs:comment "A priority qualitative value."@en ; rdfs:isDefinedBy ; rdfs:label "hasPriority" . ### https://w3id.org/itsmo#hasResponsible :hasResponsible rdf:type owl:ObjectProperty ; rdfs:domain :ConfigurationItem ; rdfs:range :Agent ; rdfs:comment "Those who do the work to achieve a Process. There is typically one role with a participation type of Responsible, although others can be delegated to assist in the work required."@en ; rdfs:isDefinedBy ; rdfs:label "hasResponsible" ; "think it as the Git repository maintainer"@en . ### https://w3id.org/itsmo#hasScope :hasScope rdf:type owl:ObjectProperty , owl:FunctionalProperty ; rdfs:domain :Service ; rdfs:range :ServiceScope ; rdfs:comment "This attribute states the service scope"@en ; rdfs:isDefinedBy ; rdfs:label "hasScope" . ### https://w3id.org/itsmo#implementsInterface :implementsInterface rdf:type owl:ObjectProperty ; rdfs:domain :SystemComponent ; rdfs:range :ComponentInterface . ### https://w3id.org/itsmo#informedBy :informedBy rdf:type owl:ObjectProperty ; rdfs:subPropertyOf owl:topObjectProperty ; rdfs:domain :Service ; rdfs:range :Service ; rdfs:comment "Indicates a source or entity providing relevant information."@en ; rdfs:isDefinedBy ; rdfs:label "informedBy"@en . ### https://w3id.org/itsmo#links :links rdf:type owl:ObjectProperty ; rdfs:subPropertyOf owl:topObjectProperty ; rdfs:domain :ConfigurationItem ; rdfs:range :ConfigurationItem ; rdfs:comment "Indicates a connection or relationship between two entities, such as systems, services, or processes."@en ; rdfs:isDefinedBy ; rdfs:label "links" . ### https://w3id.org/itsmo#partOf :partOf rdf:type owl:ObjectProperty ; rdfs:subPropertyOf :dependsOn ; rdf:type owl:FunctionalProperty ; rdfs:domain :ConfigurationItem ; rdfs:range :ConfigurationItem ; rdfs:comment "a direct hierarchical dependency"@en ; rdfs:isDefinedBy ; rdfs:label "partOf"@en . ### https://w3id.org/itsmo#promises :promises rdf:type owl:ObjectProperty ; rdfs:subPropertyOf :links ; rdfs:domain :ProductSheet ; rdfs:range :FeatureSheet ; rdfs:comment "Represents a formal commitment or assurance provided by a service provider to meet certain standards or deliver specific outcomes."@en ; rdfs:isDefinedBy ; rdfs:label "promises" . ### https://w3id.org/itsmo#serviceStatus :serviceStatus rdf:type owl:ObjectProperty ; rdfs:subPropertyOf owl:topObjectProperty ; rdf:type owl:FunctionalProperty ; rdfs:domain :Service ; rdfs:range :ServiceLifeCycleStage ; rdfs:comment "the referenced resource is a stage in the life cycle of the described resource."@en ; rdfs:isDefinedBy ; rdfs:label "serviceStatus" . ### https://w3id.org/itsmo#versionOf :versionOf rdf:type owl:ObjectProperty ; rdfs:subPropertyOf owl:topObjectProperty , ; rdf:type owl:FunctionalProperty ; rdfs:domain :ConfigurationItem ; rdfs:range owl:Thing ; rdfs:comment "the referring ConfigurationItem is a total or partial snapshot of a resource state"@en ; rdfs:isDefinedBy ; rdfs:label "versionOf"@en . ################################################################# # Data properties ################################################################# ### http://purl.org/dc/terms/created rdf:type owl:DatatypeProperty . ### https://w3id.org/itsmo#created :created rdf:type owl:DatatypeProperty ; rdfs:subPropertyOf ; rdf:type owl:FunctionalProperty ; rdfs:domain :ConfigurationItem . ### https://w3id.org/itsmo#path :path rdf:type owl:DatatypeProperty , owl:FunctionalProperty ; rdfs:domain :ConfigurationBaseline ; rdfs:range xsd:string ; rdfs:comment "an optional reference inside the repository structure."@en ; rdfs:isDefinedBy ; rdfs:label "path"@en ; "in GittLab or GithHub repository can be assigned on a path of a file or directory in a commit or tag tree or"@en . ### https://w3id.org/itsmo#versionTag :versionTag rdf:type owl:DatatypeProperty , owl:FunctionalProperty ; rdfs:domain :ConfigurationItem ; rdfs:range xsd:string ; rdfs:comment "A label or identifier assigned to a specific reference version of a component, application, or document for tracking and management."@en ; rdfs:isDefinedBy ; rdfs:label "versionTag" ; "in GitLab/GitHub can be a tag or the commit id."@en . ################################################################# # Classes ################################################################# ### http://www.w3.org/2004/02/skos/core#ConceptScheme rdf:type owl:Class . ### http://www.w3.org/ns/prov#Agent rdf:type owl:Class . ### http://www.w3.org/ns/prov#Role rdf:type owl:Class . ### https://schema.org/CreativeWork rdf:type owl:Class . ### https://schema.org/Enumeration rdf:type owl:Class . ### https://schema.org/Organization rdf:type owl:Class . ### https://schema.org/Person rdf:type owl:Class . ### https://schema.org/QualitativeValue rdf:type owl:Class . ### https://schema.org/Service rdf:type owl:Class . ### https://schema.org/SoftwareSourceCode rdf:type owl:Class . ### https://schema.org/WarranyScope rdf:type owl:Class . ### https://schema.org/WebAPI rdf:type owl:Class . ### https://w3id.org/itsmo#Agent :Agent rdf:type owl:Class ; owl:equivalentClass [ rdf:type owl:Class ; owl:unionOf ( ) ] ; rdfs:comment "An autonomous entity capable of performing actions in a system."@en ; rdfs:isDefinedBy ; rdfs:label "Agent"@en . ### https://w3id.org/itsmo#Agreement :Agreement rdf:type owl:Class ; rdfs:subClassOf :Documentation ; rdfs:comment "A document that describes a formal understanding between two or more parties. An agreement is not legally binding, unless it forms part of a contract."@en ; rdfs:isDefinedBy ; rdfs:label "Agreement" . ### https://w3id.org/itsmo#Artifact :Artifact rdf:type owl:Class ; rdfs:subClassOf :ConfigurationBaseline ; rdfs:comment "A tangible output from a process, such as a document, container, or a library."@en ; rdfs:isDefinedBy ; rdfs:label "Artifact" . ### https://w3id.org/itsmo#ArtifactRegistry :ArtifactRegistry rdf:type owl:Class ; rdfs:subClassOf :ObjectRepository ; rdfs:comment "A repository where software artifacts such as code, configurations, and dependencies are stored, managed, and versioned."@en ; rdfs:isDefinedBy ; rdfs:label "ArtifactRegistry" . ### https://w3id.org/itsmo#BinaryDistribution :BinaryDistribution rdf:type owl:Class ; rdfs:subClassOf :SoftwarePackage ; rdfs:comment "a software package distributed in compiled form"@en ; rdfs:label "BinaryDistribution"@en . ### https://w3id.org/itsmo#BuildingConfiguration :BuildingConfiguration rdf:type owl:Class ; rdfs:subClassOf :Documentation ; rdfs:comment "Documentation of Any human-made structure used or intended for supporting or sheltering any use or continuous occupancy."@en ; rdfs:isDefinedBy ; rdfs:label "BuildingConfiguration"@en . ### https://w3id.org/itsmo#Catalogue :Catalogue rdf:type owl:Class ; rdfs:subClassOf :Documentation ; rdfs:comment "A complete list of items, typically one in alphabetical or other systematic order."@en ; rdfs:isDefinedBy ; rdfs:label "Catalogue" . ### https://w3id.org/itsmo#ComponentInterface :ComponentInterface rdf:type owl:Class ; rdfs:subClassOf . ### https://w3id.org/itsmo#ConfigurationBaseline :ConfigurationBaseline rdf:type owl:Class ; rdfs:subClassOf , :ConfigurationItem , [ rdf:type owl:Restriction ; owl:onProperty :versionOf ; owl:qualifiedCardinality "1"^^xsd:nonNegativeInteger ; owl:onClass :ObjectRepository ] ; owl:disjointWith :Service ; rdfs:comment "A Configuration Item and a schema:CreativeWork that represents a portion of a snapshot of an ObjectRepository."@en ; rdfs:isDefinedBy ; rdfs:label "ConfigurationBaseline"@en ; "think it as a commit tree in a git repository"@en . ### https://w3id.org/itsmo#ConfigurationItem :ConfigurationItem rdf:type owl:Class ; owl:equivalentClass [ rdf:type owl:Restriction ; owl:onProperty :versionOf ; owl:cardinality "1"^^xsd:nonNegativeInteger ] ; rdfs:comment "Any component or other service asset whose state needs to be managed in order to deliver an IT service. Information about each configuration item is recorded in a record within the configuration management system and is maintained throughout its lifecycle by service asset and configuration management. Configuration items are under the control of change management. They typically include IT services, hardware, software, buildings, and formal documentation such as process documentation and service level agreements."@en ; rdfs:isDefinedBy ; rdfs:label "ConfigurationItem" ; rdfs:seeAlso ; "represents an immutable records that identifies a specific state of an object"@en . ### https://w3id.org/itsmo#Container :Container rdf:type owl:Class ; rdfs:subClassOf :Artifact ; rdfs:comment "A structure or system designed to hold or encapsulate elements."@en ; rdfs:isDefinedBy ; rdfs:label "Container"@en . ### https://w3id.org/itsmo#Criticality :Criticality rdf:type owl:Class ; rdfs:subClassOf ; rdfs:comment "A process criticality."@en ; rdfs:isDefinedBy ; rdfs:label "Criticality" . ### https://w3id.org/itsmo#CustomerAgreementPortfolio :CustomerAgreementPortfolio rdf:type owl:Class ; rdfs:subClassOf :Catalogue ; rdfs:comment "A database or structured document used to manage service contracts or agreements between an IT service provider and its customers. Each IT service delivered to a customer should have a contract or other agreement that is listed in the customer agreement portfolio."@en ; rdfs:isDefinedBy ; rdfs:label "CustomerAgreementPortfolio" . ### https://w3id.org/itsmo#CustomerPortfolio :CustomerPortfolio rdf:type owl:Class ; rdfs:subClassOf :Catalogue ; rdfs:comment "A database or structured document used to record all customers of the IT service provider. The customer portfolio is the business relationship manager’s view of the customers who receive services from the IT service provider."@en ; rdfs:isDefinedBy ; rdfs:label "CustomerPortfolio" . ### https://w3id.org/itsmo#Dataset :Dataset rdf:type owl:Class ; rdfs:subClassOf :Artifact ; rdfs:comment "A structured collection of data, typically used for analysis or reference."@en ; rdfs:isDefinedBy ; rdfs:label "Dataset"@en . ### https://w3id.org/itsmo#Deployment :Deployment rdf:type owl:Class ; rdfs:subClassOf :Plan , :ProcessDescription , :Software ; rdfs:comment "a document that describes how to crate an instance of a service or change its status."@en ; rdfs:isDefinedBy ; rdfs:label "Deployment"@en . ### https://w3id.org/itsmo#Documentation :Documentation rdf:type owl:Class ; rdfs:subClassOf :ConfigurationBaseline ; rdfs:comment """Information in readable form. A document may be paper or electronic – for example, a policy statement, service level agreement, incident record or diagram of a computer room layout. Dublin Core vocabulary appy to objetc of thes class."""@en , "Information in readable form. A document may be paper or electronic – for example, a policy statement, service level agreement, incident record or diagram of a computer room layout. Dublin Core vocabulary applies to objects of this class."@en ; rdfs:isDefinedBy ; rdfs:label "Documentation"@en . ### https://w3id.org/itsmo#FeatureSheet :FeatureSheet rdf:type owl:Class ; rdfs:subClassOf :Utility ; rdfs:comment "A document summarizing the key features and functionalities of a service, system, or product for stakeholders or users."@en ; rdfs:isDefinedBy ; rdfs:label "FeatureSheet" . ### https://w3id.org/itsmo#GitHubProject :GitHubProject rdf:type owl:Class ; rdfs:subClassOf :ObjectRepository ; rdfs:comment "A project hosted on GitHub, typically containing source code and version control."@en ; rdfs:isDefinedBy ; rdfs:label "GitHubProject"@en . ### https://w3id.org/itsmo#GitLabProject :GitLabProject rdf:type owl:Class ; rdfs:subClassOf :ObjectRepository ; rdfs:comment "A project hosted on GitLab, typically containing code and version control."@en ; rdfs:isDefinedBy ; rdfs:label "GitLabProject"@en . ### https://w3id.org/itsmo#Hardware :Hardware rdf:type owl:Class ; rdfs:subClassOf :Documentation ; rdfs:comment "The documentation of the physical part of a computer."@en ; rdfs:isDefinedBy ; rdfs:label "Hardware" . ### https://w3id.org/itsmo#ITService :ITService rdf:type owl:Class ; rdfs:subClassOf :Service ; rdfs:comment "An IT service is made up of a combination of information technology. It is deployed from a deployment baseline."@en ; rdfs:isDefinedBy ; rdfs:label "ITService" ; "An IT service is a runtime object that must be linkked with a Deployment software that stores the service configuration and tthe process descriptio (or pipelines) used to deploy it."@en . ### https://w3id.org/itsmo#Library :Library rdf:type owl:Class ; rdfs:subClassOf :Software ; rdfs:comment "A structured collection of documents, assets, or components that support knowledge sharing, versioning, and reuse within the ITIL framework."@en ; rdfs:isDefinedBy ; rdfs:label "Library" . ### https://w3id.org/itsmo#ManagementProcess :ManagementProcess rdf:type owl:Class ; rdfs:subClassOf :ProcessDescription ; rdfs:comment """Is a process of planning and controlling one or more of activities. Here are some examples: - **Configuration Management**: the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. This information includes details of how the assets have been configured and the relationships betweens [ITIL glossary]. - **Project Management**: the discipline of planning, organizing, securing, and managing resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables), undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value [Wikipedia]. - **Change Management**: the process responsible for controlling the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. [ITIL glossary]"""@en ; rdfs:isDefinedBy ; rdfs:label "ManagementProcess" . ### https://w3id.org/itsmo#ObjectRepository :ObjectRepository rdf:type owl:Class ; rdfs:comment "an service management entity with a state that can be versioned and managed in a repository" ; rdfs:isDefinedBy ; rdfs:label "ObjectRepository"@en ; "think it as a git repository"@en . ### https://w3id.org/itsmo#Packaging :Packaging rdf:type owl:Class ; rdfs:subClassOf :Plan , :ProcessDescription , :Software ; rdfs:comment "A document that describes how to create an artifact."@en ; rdfs:isDefinedBy ; rdfs:label "Packaging"@en . ### https://w3id.org/itsmo#Plan :Plan rdf:type owl:Class ; rdfs:subClassOf :Documentation ; rdfs:comment "A structured document or set of instructions outlining objectives, strategies, and actions for achieving specific IT or business goals."@en ; rdfs:isDefinedBy ; rdfs:label "Plan" . ### https://w3id.org/itsmo#Policy :Policy rdf:type owl:Class ; rdfs:subClassOf :Documentation ; rdfs:comment "Formally documented management expectations and intentions. Policies are used to direct decisions, and to ensure consistent and appropriate development and implementation of processes, standards, roles, activities, IT infrastructure etc."@en ; rdfs:isDefinedBy ; rdfs:label "Policy" . ### https://w3id.org/itsmo#Priority :Priority rdf:type owl:Class ; rdfs:subClassOf ; rdfs:comment "A process priority"@en ; rdfs:isDefinedBy ; rdfs:label "Priority" . ### https://w3id.org/itsmo#ProcessDescription :ProcessDescription rdf:type owl:Class ; rdfs:subClassOf :Documentation ; rdfs:comment """A documenthat describes a structured set of activities designed to accomplish a specific objective. A process takes one or more defined inputs and turns them into defined outputs. It may include any of the roles, responsibilities, tools and management controls required to reliably deliver the outputs. A process may define policies, standards, guidelines, activities and work instructions if they are needed."""@en ; rdfs:isDefinedBy ; rdfs:label "ProcessDescription" . ### https://w3id.org/itsmo#ProductSheet :ProductSheet rdf:type owl:Class ; rdfs:subClassOf :Utility ; rdfs:comment "A document that provides an overview of a product, including its features, capabilities, and benefits, aimed at potential users or stakeholders."@en ; rdfs:isDefinedBy ; rdfs:label "ProductSheet" . ### https://w3id.org/itsmo#Service :Service rdf:type owl:Class ; rdfs:subClassOf , :ConfigurationItem , [ rdf:type owl:Restriction ; owl:onProperty :deployedFrom ; owl:qualifiedCardinality "1"^^xsd:nonNegativeInteger ; owl:onClass :Deployment ] , [ rdf:type owl:Restriction ; owl:onProperty :hasCriticality ; owl:qualifiedCardinality "1"^^xsd:nonNegativeInteger ; owl:onClass :Criticality ] , [ rdf:type owl:Restriction ; owl:onProperty :hasPriority ; owl:qualifiedCardinality "1"^^xsd:nonNegativeInteger ; owl:onClass :Priority ] , [ rdf:type owl:Restriction ; owl:onProperty :serviceStatus ; owl:qualifiedCardinality "1"^^xsd:nonNegativeInteger ; owl:onClass :ServiceLifeCycleStage ] ; rdfs:comment "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks."@en ; rdfs:isDefinedBy ; rdfs:label "Service"@en . ### https://w3id.org/itsmo#ServiceCatalogue :ServiceCatalogue rdf:type owl:Class ; rdfs:subClassOf :ServicePortfolio ; rdfs:comment "A database or structured document with information about all live IT services, including those available for deployment. The service catalogue is part of the service portfolio and contains information about two types of IT service: customer-facing services that are visible to the business; and supporting services required by the service provider to deliver customer-facing services."@en ; rdfs:isDefinedBy ; rdfs:label "ServiceCatalogue" . ### https://w3id.org/itsmo#ServiceLifeCycleStage :ServiceLifeCycleStage rdf:type owl:Class ; rdfs:subClassOf ; rdfs:comment """A stage in the life of a configuration item. The lifecycle defines the categories for status and the status transitions that are permitted. For example: - The lifecycle of an application includes requirements, design, build, deploy, operate, optimize. - The expanded incident lifecycle includes detection, diagnosis, repair, recovery, and restoration. - The lifecycle of a server may include: ordered, received, in test, live, disposed, etc."""@en ; rdfs:isDefinedBy ; rdfs:label "ServiceLifeCycleStage" . ### https://w3id.org/itsmo#ServiceOption :ServiceOption rdf:type owl:Class ; rdfs:subClassOf :Utility ; rdfs:comment "A choice of utility and warranty offered to customers by a core service or service package."@en ; rdfs:isDefinedBy ; rdfs:label "ServiceOption" . ### https://w3id.org/itsmo#ServicePortfolio :ServicePortfolio rdf:type owl:Class ; rdfs:subClassOf :Catalogue ; rdfs:comment "The complete set of services that is managed by a service provider. The service portfolio is used to manage the entire lifecycle of all services, and includes three categories: service pipeline (proposed or in development), service catalogue (live or available for deployment), and retired services."@en ; rdfs:isDefinedBy ; rdfs:label "ServicePortfolio" . ### https://w3id.org/itsmo#ServiceScope :ServiceScope rdf:type owl:Class ; rdfs:subClassOf ; rdfs:comment "The service scope (business or infrastructure)."@en ; rdfs:isDefinedBy ; rdfs:label "ServiceScope"@en . ### https://w3id.org/itsmo#Software :Software rdf:type owl:Class ; rdfs:subClassOf , :ConfigurationBaseline ; rdfs:comment "Software code"@en ; rdfs:isDefinedBy ; rdfs:label "Software"@en . ### https://w3id.org/itsmo#SoftwarePackage :SoftwarePackage rdf:type owl:Class ; rdfs:subClassOf :Artifact ; rdfs:comment """An artifact that realizes a software release or a software feature set. For example: \"VirtueMart 1.1.x\", \"Linux LTS 10.04\" , \"Windows 7 service pack 2\", \"Apache 2\" . Sometime referenced only with \"software\"."""@en ; rdfs:isDefinedBy ; rdfs:label "SoftwarePackage" . ### https://w3id.org/itsmo#SourceDistribution :SourceDistribution rdf:type owl:Class ; rdfs:subClassOf :SoftwarePackage ; rdfs:comment "A software package distributed with source code"@en ; rdfs:label "SourceDistribution"@en . ### https://w3id.org/itsmo#SystemComponent :SystemComponent rdf:type owl:Class ; rdfs:subClassOf :Software ; rdfs:comment "A fundamental building block or element of an IT system, such as hardware, software, or a network component."@en ; rdfs:isDefinedBy ; rdfs:label "SystemComponent" . ### https://w3id.org/itsmo#Template :Template rdf:type owl:Class ; rdfs:subClassOf :Documentation ; rdfs:comment "A skeleton document or a document to be used as reference for editing another document."@en ; rdfs:isDefinedBy ; rdfs:label "Template" . ### https://w3id.org/itsmo#Utility :Utility rdf:type owl:Class ; rdfs:subClassOf :Documentation ; rdfs:comment "The functionality offered by a product or service to meet a particular need. Utility can be summarized as ‘what the service does’, and can be used to determine whether a service is able to meet its required outcomes, or is ‘fit for purpose’. The business value of an IT service is created by the combination of utility and warranty."@en ; rdfs:isDefinedBy ; rdfs:label "Utility" . ### https://w3id.org/itsmo#Warranty :Warranty rdf:type owl:Class ; rdfs:subClassOf :Documentation ; rdfs:comment "Assurance that a product or service will meet agreed requirements. This may be a formal agreement such as a service level agreement or contract, or it may be a marketing message or brand image. Warranty refers to the ability of a service to be available when needed, to provide the required capacity, and to provide the required reliability in terms of continuity and security. Warranty can be summarized as ‘how the service is delivered’, and can be used to determine whether a service is ‘fit for use’. The business value of an IT service is created by the combination of utility and warranty."@en ; rdfs:isDefinedBy ; rdfs:label "Warranty" . ### https://w3id.org/itsmo#WebService :WebService rdf:type owl:Class ; rdfs:subClassOf , :ITService ; rdfs:comment "A service that communicates over a network using web-based protocols."@en ; rdfs:isDefinedBy ; rdfs:label "WebService"@en . ################################################################# # Individuals ################################################################# ### https://gitlab.com/ecow rdf:type owl:NamedIndividual ; "Enrico Fagnoni" . ### https://gitlab.com/linkeddatacenter rdf:type owl:NamedIndividual ; "https://linkeddata.center/" ; "LinkedData.Center" . ### https://purl.org/itsmo rdf:type owl:NamedIndividual ; "ITSMO User Guide" . ### https://w3id.org/itsmo# rdf:type owl:NamedIndividual , :ObjectRepository . ### https://w3id.org/itsmo#BuildProcessDescription :BuildProcessDescription rdf:type owl:NamedIndividual , ; rdfs:comment "An entity that defines the process for constructing or assembling something."@en ; rdfs:isDefinedBy ; rdfs:label "BuildProcessDescription"@en . ### https://w3id.org/itsmo#BusinessService :BusinessService rdf:type owl:NamedIndividual , :ServiceScope ; ; rdfs:comment "An IT service that is visible to the customer. These are normally services that support the customer’s business processes and facilitate one or more outcomes desired by the customer. All live customer-facing services, including those available for deployment, are recorded in the service catalogue along with customer-visible information about deliverables, prices, contact points, ordering and request processes. Other information such as relationships to supporting services and other CIs will also be recorded for internal use by the IT service provider. ITIL 2011 calls this \"customer-facing service\" while use Business Service as a more general term ( ITIL Business Service could be also a non IT )."@en ; rdfs:isDefinedBy ; rdfs:label "BusinessService"@en . ### https://w3id.org/itsmo#ComponentInterfaceScheme :ComponentInterfaceScheme rdf:type owl:NamedIndividual , ; "IT Components Taxonomy"@en . ### https://w3id.org/itsmo#DeployProcessDescription :DeployProcessDescription rdf:type owl:NamedIndividual , ; rdfs:comment "An entity responsible for deploying and managing a system or application."@en ; rdfs:isDefinedBy ; rdfs:label "DeployProcessDescription"@en . ### https://w3id.org/itsmo#Design :Design rdf:type owl:NamedIndividual , :ServiceLifeCycleStage ; rdfs:comment "A plan or specification for constructing an object, system, or service."@en ; rdfs:isDefinedBy ; rdfs:label "Design"@en . ### https://w3id.org/itsmo#HighCriticality :HighCriticality rdf:type owl:NamedIndividual , :Criticality ; rdfs:comment "an high criticality value"@en ; rdfs:isDefinedBy ; rdfs:label "HighCriticality"@en . ### https://w3id.org/itsmo#HighPriority :HighPriority rdf:type owl:NamedIndividual , :Priority ; rdfs:comment "an high priority"@en ; rdfs:isDefinedBy ; rdfs:label "HighPriority"@en . ### https://w3id.org/itsmo#InfrastructureService :InfrastructureService rdf:type owl:NamedIndividual , :ServiceScope ; ; rdfs:comment """An IT service that is not directly used by the business, but is required by the IT service provider to deliver IT Business Services (for example, a directory service or a backup service). Supporting services may also include IT services only used by the IT service provider. All live supporting services, including those available for deployment, are recorded in the service catalogue along with information about their relationships to Business Services and other CIs. ITIL 2011 call ths also \"Supporting Service\""""@en ; rdfs:isDefinedBy ; rdfs:label "InfrastructureService"@en . ### https://w3id.org/itsmo#LowCriticality :LowCriticality rdf:type owl:NamedIndividual , :Criticality ; rdfs:comment "a low criticality value"@en ; rdfs:isDefinedBy ; rdfs:label "LowCriticality"@en . ### https://w3id.org/itsmo#LowPriority :LowPriority rdf:type owl:NamedIndividual , :Priority ; rdfs:comment "a low priority"@en ; rdfs:isDefinedBy ; rdfs:label "LowPriority"@en . ### https://w3id.org/itsmo#MediumCriticality :MediumCriticality rdf:type owl:NamedIndividual , :Criticality ; rdfs:comment "A medium criticality value."@en ; rdfs:isDefinedBy ; rdfs:label "MediumCriticality"@en . ### https://w3id.org/itsmo#MediumPriority :MediumPriority rdf:type owl:NamedIndividual , :Priority ; rdfs:comment "A medium priority."@en ; rdfs:isDefinedBy ; rdfs:label "MediumPriority"@en . ### https://w3id.org/itsmo#Operation :Operation rdf:type owl:NamedIndividual , :ServiceLifeCycleStage ; rdfs:comment "A specific action or series of actions performed as part of a process."@en ; rdfs:isDefinedBy ; rdfs:label "Operation"@en . ### https://w3id.org/itsmo#OperationLevelAgrement :OperationLevelAgrement rdf:type owl:NamedIndividual , ; rdfs:comment "An agreement outlining operational expectations and responsibilities."@en ; rdfs:isDefinedBy ; rdfs:label "OperationLevelAgreement"@en . ### https://w3id.org/itsmo#Owner :Owner rdf:type owl:NamedIndividual , ; rdfs:comment "An entity or individual possessing rights or control over an object or resource."@en ; rdfs:isDefinedBy ; rdfs:label "Owner"@en . ### https://w3id.org/itsmo#Responsible :Responsible rdf:type owl:NamedIndividual , ; rdfs:comment "An entity or individual accountable for a particular task or decision."@en ; rdfs:isDefinedBy ; rdfs:label "Responsible"@en . ### https://w3id.org/itsmo#Retire :Retire rdf:type owl:NamedIndividual , :ServiceLifeCycleStage ; rdfs:comment "Permanent removal of a configuration item, from the live environment. Being retired is a stage in the lifecycle of many configuration items."@en ; rdfs:isDefinedBy ; rdfs:label "Retire"@en . ### https://w3id.org/itsmo#ServiceLevelAgreement :ServiceLevelAgreement rdf:type owl:NamedIndividual , ; rdfs:comment "A formal agreement defining the expected service performance and commitments."@en ; rdfs:isDefinedBy ; rdfs:label "ServiceLevelAgreement"@en . ### https://w3id.org/itsmo#Strategy :Strategy rdf:type owl:NamedIndividual , :ServiceLifeCycleStage ; rdfs:comment "A high-level plan or approach designed to achieve specific long-term objectives, often related to business or IT goals."@en ; rdfs:isDefinedBy ; rdfs:label "Strategy"@en . ### https://w3id.org/itsmo#SupportService :SupportService rdf:type owl:NamedIndividual , :ServiceScope ; rdfs:comment "A service that provides assistance or maintenance."@en ; rdfs:isDefinedBy ; rdfs:label "SupportService"@en . ### https://w3id.org/itsmo#Transition :Transition rdf:type owl:NamedIndividual , :ServiceLifeCycleStage ; rdfs:comment "The phase or process in ITIL that focuses on ensuring that changes, updates, or new services are transitioned smoothly from development to production."@en ; rdfs:isDefinedBy ; rdfs:label "Transition"@en . ### https://w3id.org/itsmo#interface_API :interface_API rdf:type owl:NamedIndividual , :ComponentInterface ; :interface_WR ; "Generic HTTP based application program interface compliant with the RESTful architecture."@en ; :ComponentInterfaceScheme ; "API" ; "RESTfull APIs"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_EI :interface_EI rdf:type owl:NamedIndividual , :ComponentInterface ; "Custom interface used to access data from a legacy system or external data providers through unspecified protocols and formats. (Not a Web Resource)"@en ; :ComponentInterfaceScheme ; "EI" ; "External Interface"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_ENV :interface_ENV rdf:type owl:NamedIndividual , :ComponentInterface ; "Service configuration options passed through environment variables and/or startup options."@en ; :ComponentInterfaceScheme ; "ENV" ; "Config Interface"@en ; :interface_implementationStatus "mandatory" . ### https://w3id.org/itsmo#interface_FS :interface_FS rdf:type owl:NamedIndividual , :ComponentInterface ; "A POSIX compliant sharable file system interface (can be read-only)."@en ; :ComponentInterfaceScheme ; "FS" ; "File System Interface"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_LDR :interface_LDR rdf:type owl:NamedIndividual , :ComponentInterface ; :interface_API ; "A RESTFul API interface providing Linked Data Resources."@en ; :ComponentInterfaceScheme ; "LDR" ; "Linked Data Resource"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_LI :interface_LI rdf:type owl:NamedIndividual , :ComponentInterface ; :interface_OC ; "A generic user interface on a local client."@en ; :ComponentInterfaceScheme ; "LI" ; "Local Interface"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_LOG :interface_LOG rdf:type owl:NamedIndividual , :ComponentInterface ; "A logging feature compatible with the Docker Log commands."@en ; :ComponentInterfaceScheme ; "LOG" ; "Log Interface"@en ; :interface_implementationStatus "mandatory" . ### https://w3id.org/itsmo#interface_MDB :interface_MDB rdf:type owl:NamedIndividual , :ComponentInterface ; :interface_API ; "A DB exposing Mongo DB interface."@en ; :ComponentInterfaceScheme ; "MDB" ; "Mongo DB"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_MOC :interface_MOC rdf:type owl:NamedIndividual , :ComponentInterface ; :interface_LI ; "An Operator Console supporting Mopso SDaaS commands."@en ; :ComponentInterfaceScheme ; "MOC" ; "Mopso Operator Console"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_MQ :interface_MQ rdf:type owl:NamedIndividual , :ComponentInterface ; :interface_API ; "Queues exposing RabbitMQ interface."@en ; :ComponentInterfaceScheme ; "MQ" ; "Message queue interface"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_OC :interface_OC rdf:type owl:NamedIndividual , :ComponentInterface ; "A basic compatible bash shell through ssh protocol providing STDIN and STDOUT."@en ; :ComponentInterfaceScheme ; "OC" ; "Operator Console"@en ; :interface_implementationStatus "mandatory" . ### https://w3id.org/itsmo#interface_PI :interface_PI rdf:type owl:NamedIndividual , :ComponentInterface ; "A protocol‐based interface representing endpoints following specific communication protocols."@en ; :ComponentInterfaceScheme ; "PI" ; "Protocol Interface"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_S3 :interface_S3 rdf:type owl:NamedIndividual , :ComponentInterface ; :interface_API ; "Object Block Storage exposing AWS S3 interface."@en ; :ComponentInterfaceScheme ; "S3" ; "OBS S3 interface"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_SQ :interface_SQ rdf:type owl:NamedIndividual , :ComponentInterface ; :interface_PI ; "An endpoint compliant with the SPARQL 1.1 protocol specification providing the sd:SPARQL11Query and sd:UnionDefaultGraph features."@en ; :ComponentInterfaceScheme ; "SQ" ; "SPARQL QUERY"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_SU :interface_SU rdf:type owl:NamedIndividual , :ComponentInterface ; :interface_API ; "An endpoint compliant with the SPARQL 1.1 protocol specification providing the sd:SPARQL11Update and sd:UnionDefaultGraph features, plus support for the SPARQL 1.1 Graph Store HTTP Protocol."@en ; :ComponentInterfaceScheme ; "SU" ; "SPARQL UPDATE"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_SWB :interface_SWB rdf:type owl:NamedIndividual , :ComponentInterface ; :interface_WAPP ; "A web application providing browsable user access to a knowledge graph."@en ; :ComponentInterfaceScheme ; "SWB" ; "Semantic Workbench"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_WAPP :interface_WAPP rdf:type owl:NamedIndividual , :ComponentInterface ; "A web application providing browsable user access."@en ; :ComponentInterfaceScheme ; "WAPP" ; "Web App Interface"@en ; :interface_implementationStatus "optional" . ### https://w3id.org/itsmo#interface_WR :interface_WR rdf:type owl:NamedIndividual , :ComponentInterface ; "A generic web resource in the definition of the W3C Web Architecture."@en ; :ComponentInterfaceScheme ; "WR" ; "Web Resource"@en ; :interface_implementationStatus "optional" . ################################################################# # Annotations ################################################################# rdfs:isDefinedBy . rdfs:isDefinedBy . rdfs:isDefinedBy . rdfs:isDefinedBy . rdfs:isDefinedBy . rdfs:isDefinedBy . rdfs:isDefinedBy . rdfs:isDefinedBy . rdfs:isDefinedBy . rdfs:isDefinedBy . rdfs:isDefinedBy . rdfs:comment rdfs:isDefinedBy . rdfs:isDefinedBy . rdfs:isDefinedBy . "ITSMO User Guide"@en . rdfs:isDefinedBy . rdfs:isDefinedBy . :OperationLevelAgreement rdfs:label "OperationLevelAgreement"@en . rdfs:isDefinedBy . ################################################################# # General axioms ################################################################# [ rdf:type owl:AllDisjointClasses ; owl:members ( :Agent :ConfigurationItem :ObjectRepository ) ] . [ rdf:type owl:AllDisjointClasses ; owl:members ( :Artifact :BuildingConfiguration :Documentation :Hardware :Software ) ; rdfs:isDefinedBy ] . [ rdf:type owl:AllDisjointClasses ; owl:members ( :ArtifactRegistry :GitHubProject :GitLabProject ) ] . ### Generated by the OWL API (version 5.1.18) https://github.com/owlcs/owlapi/